Information Advice or Guidance

Welcome to our Information, Advice or Guidance (IAG) section

What is the Information, Advice or Guidance? 


A wide range of information is available from our IAG service for enquirers, staff and learners, including:

  • Course leaflets and information packs · Organisation policy and procedures · Web based information (via our website & JPad) · Employment Opportunities · Health and Benefit Advice · Transport & Travel Advice · ESFA Bursary allocations · Advice on Training Funding Routes · Advice on paying for Childcare whilst training · Signposting to external agencies (e.g. JCP, Family Information Service) · Impartial Careers Guidance

Advice or guidance

We are able to offer advice and guidance to all of our enquirers, staff and learners in the following areas:

  • Career planning · Employment opportunities · CV and application preparation · Free and impartial information on the courses and continuous professional development (CPD) available from the company · Support with applications to higher education · Course information · Our IAG service is available Monday (excluding bank holidays) to Friday 9am until 5pm 

and who can benefit from using the service? 

If you are a learner, member of staff or a parent or carer with children at our nurseries or clubs and you would like any help in thinking about your choice of career, learning, work and life goals you can talk to our Advice & Guidance Advisor.

If you are unsure on what path to take or career choice to make then you can talk to us.

Our IAG Advisor can offer confidential and impartial advice on all aspects of your training or learning in the workplace and is here to offer you the best possible information, advice and guidance and to help you research all your options and plan your career.  We can sign post you to relevant courses and institutions.

If you would like to speak with someone in confidence, you can arrange an appointment with our Advice and Guidance Advisor by telephoning 0345 241 7738.

Matrix Quality Standard Accreditation

Jancett Childcare and JACE Training Limited and Jace, the catering Company are delighted to announce they have been awarded the Matrix Quality Standard accreditation again following their latest inspection in April 2018.

To read our latest report please click here. For more information about the Matrix Standard, please visit:

Contact Information:

How to get in touch with our IAG Advisor:

By telephone: 0345 241 7738
By email:
By post: Jancett Childcare & JACE Training Limited, Jancett House, 16 Stanley Park Road, Wallington, Surrey SM6 0EU
By appointment: If you would like to make an appointment with our IAG Advisor, please telephone or email us.

If you require help or support in accessing this information or service, please let us know and we will be happy to help you further.

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