FAQ’s

FAQ’s

Are you Ofsted registered?

Yes.  All of our settings are Ofsted registered and inspected.  To view our latest Ofsted inspections please click on the  individual nursery pages from our nursery homepage.

What is the Early Years Foundation Stage?

The Early Years Foundation Stage (EYFS) sets standards for the learning, development and care of your child from birth to 5 years old.  All schools and Ofsted-registered early years providers must follow the EYFS, including childminders, preschools, nurseries and school reception classes.  For more information, visit here.

What will my child be given to eat and drink?

Please take a look at our Nursery menus.

In Nursery, Breakfast, Lunch, Snacks and Tea are provided.

In Startel Pre-School, Snacks are provided.

In Ripples Pre-School, Breakfast, Lunch and Snacks are provided.

How much will it cost for my child to attend nursery?

Please take a look at our Nursery Fees for further information.

Do you offer discount to parents placing more than one child at nursery?

Yes, we offer a 10% discount on fees for youngest child attending nursery.

How will I be notified if I have been offered a place?

6 – 8 weeks before your requested start date, you will receive a letter confirming the availability of places.

What time is lunch served in each room?

Lunch is served at 11.30am in the baby rooms, 11.45am in the family rooms and 12 noon in Rainbow room.

If my child is going to be absent, should I inform you and how?

Please do let us know whenever your child will be absent, you can do this by calling the nursery directly.

Can I change my child's attendance and if so how many weeks' notice is needed?

You can request to change your child’s attendance patter and 4 weeks notice is required (2 weeks notice for Playsafe clubs).  Please note attendance changes are subject to availability of places.

How many weeks' notice do I need to give to take my child out permanently?

You must give 4 weeks notice in writing, either by letter or email.  Please ensure you include your child’s name and setting on this notice.

Can I use childcare during school holidays only?

We operate holiday clubs for children aged Reception Year to Year 6, so once your child is old enough to attend these you are welcome to book in holidays only.

When will my child receive 3 year old free funding and how can I claim it?

The Free Entitlement Funding is available to all children the term after their 3rd birthday.  When it is time for your child to be eligible you will be given an information leaflet and a form via your child’s nursery.  This fully explains how the funding works.

Can I use my free government funding in the nurseries 3 - 5 year old rooms and the pre-schools?

Yes.  Our nurseries are open 51 weeks of the year (Jancett, Gaytime, Pollyanna and Startel).  You can use your Government funding, however, please note that we offer this funding 38 weeks of the year.  That means that during school holidays you are charged full fees.

For Pre-schools (Ripples and Startel pre-school) you can use your funding entitlement only and there are no further costs.

When do invoices need to be paid by?

Invoices are sent on the 10th of each month, unless the 10th falls on a weekend and then the invoice will be emailed the following Monday.  Invoices are to be paid by the end of the month.  Fees are paid one month in advance.

Do you accept childcare vouchers?

Yes, we accept childcare vouchers from many  providers.  For further information and/or guidance please email the administration department on admin@jancett.co.uk or telephone 020 8669 1725.

When is the nursery closed through the year?

We close for Bank Holidays and for the period between Christmas and the New Year.  Additionally we close at 4.30pm on Christmas Eve / the last working day closest to 24th December.

Do I receive a refund if my child is not at the nursery?

Fees are paid even if your child does not attend on his/her normal days.  No refunds are issued.

When can my child return to nursery after a bout of diarrhoea and sickness (vomiting)?

In accordance with the Health Protection Agency (HPA) children can return to nursery 48 hours from the last episode of diarrhoea and/or vomiting (48 hour rule applies).

If my child has chicken pox, when can he/she return to nursery?

In accordance with the Health Protection Agency (HPA) children are excluded from nursery until all vesicles (small fluid-filled sacs) have crusted over.

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